Frequently Asked Questions
License
Please do not hesitate to e-mail us if you have questions and/or answers yourself: mike@dhigroup.com.
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Entered: 2017-10-12
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Question:
General – MIKE 2017 Service Pack 1. I have updated MIKE 2017 to Service Pack 1 and now my application runs in DEMO MODE even though it was working fine before the update. What should I do?
Answer:
If you have updated to MIKE 2017 Service Pack 1 and get a message when starting MIKE Zero, it is likely that the DHI License Manager is not updated to Service Pack 1. (such as below)
To troubleshoot this issue:
- Check if the DHI License Manager is updated to Service Pack 1 and connects properly.
- If not, install the DHI License Manager Service Pack 1, by clicking here.
- If you cannot install the Service Pack (e.g. you lack administration privileges), then follow the instructions in Step 3.
- If this process does not work, please contact Customer Support at mike@dhigroup.com.
Step 1: Check the DHI License Manager and it’s connection.
Start the DHI License Management program.
In the top entry dialog, you should see a list of your available licenses.
- If you see a blank list of “Available Licenses” (see below), or
- If you get an Error when you click on the “Connect” button,
there is probably something wrong with the connection to the DHI License Manager.
Step 2: Install Service Pack 1 for the DHI License Manager
Click here to download the DHI License Manager 2017 Service Pack 1, and follow the installation instructions.
Step 3: If you cannot install Service Pack 1 for the DHI License Manager
If you cannot update the DHI License Manager 2017 to Service Pack 1 due to issues with administration privileges, you can attempt a temporary workaround by defining a specific TCP port. To do this:
- Start up the DHI License Management program,
- Under the “Host name or IP address”, append the port number “1801”. For example, if the hostname is “apc794”, change the hostname to “apc794, 1801”.
- Click on the “Connect” button to verify that the license server is now connected.